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Complaint submission
Complaint submission
Have you complained to the charity?
(Required)
Yes
No
Have you complained to the charity’s trustees?
(Required)
Yes
No
Are you making the complaint on behalf of another person or as a representative group?
(Required)
Please Select An Option
I'm making the complaint myself
I'm complaining on behalf of another person(e.g. I am their relative/carer)
I’m complaining as a representative group or umbrella organisation (e.g. Tenants or Residents Association, Citizens Advice Bureau, etc.)
Your Details
(Required)
First Name
Surname
Email
(Required)
Phone
Address
(Required)
Street Address
Address Line 2
Town/City
County
Post Code
Preferred method of contact
(Required)
Please Select An Option
Phone
Email
Post
How did you hear about us?
(Required)
About your complaint
Charity Name
(Required)
Scottish Charity Number
(Required)
What fundraising method was used
(Required)
Please Select An Option
On the street
Doorstep
Over the phone
Events
Through my letterbox
Online
SMS (text message)
Corporate fundraising
Other
When did the incident occur?
(Required)
Please tell us when the incident or communication occurred? If it took place on more than one occasion, please tell us.
What is your relationship with the charity
(Required)
For example, are you a donor, a service user, an employee, or was this the first time you’ve connected with the charity?
Describe your complaint
(Required)
Please note that if you should tell us anything in your complaint that may harm yourself and/or others, we reserve the right to pass on this information to the relevant authorities.
(Required)
I declare that the information I have provided is true to the best of my knowledge.
I consent to the Panel contacting the charity on my behalf – where I have provided evidence in support of my complaint, I consent to the Panel sharing this with the charity concerned to give the charity a fair opportunity to respond and to allow the Panel to make an adjudication of my complaint.
I consent to the Panel holding my details in line with their Privacy Policy.
Our Address:
Scottish Fundraising Adjudication Panel
c/o The Scottish Charity Regulator (OSCR)
2nd Floor Quadrant House, 9 Riverside Drive
Dundee DD1 4NY
Get In Touch:
0808 164 2520
Make A Complaint:
Submit Your Complaint
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